Shipping and Return Policy
Welcome to Motopulse, where we are dedicated to delivering unique car and bike care products and accessories across India. Your satisfaction is our top priority, and we strive to provide you with a seamless shopping experience from start to finish. Please take a moment to review our shipping and return policy.
Shipping Policy
Delivery Time:
- We offer swift delivery for all orders, with an estimated delivery time of 3-5 business days across India.
- Please note that delivery times may vary based on your location and any unforeseen circumstances such as weather conditions or public holidays.
Shipping Charges:
- Enjoy free shipping on all orders across India. No hidden charges, no surprises.
Order Processing:
- Orders are processed and dispatched within 24 hours of placement. You will receive a confirmation email with tracking details once your order has been shipped.
- For any changes or cancellations, please contact our customer support team within 12 hours of placing your order.
Return Policy
We stand behind the quality of our products and hope you love them as much as we do. However, if you are not completely satisfied with your purchase, we offer a straightforward return policy.
7-Day Return Policy:
- You have 7 days from the date of delivery to return your purchase.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
Return Process:
- Contact our customer support team at support@motopulse.com or call us at Phone: +91 8122133031.
- Provide your order number and reason for the return.
- Our team will guide you through the return process and provide a return authorization.
- Pack the product securely and ship it back to us using the provided return shipping label.
Refunds:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and credited back to your original method of payment.
Exchanges:
- If you received a defective or damaged product, we will gladly exchange it for the same item. Please contact us within 7 days of delivery to initiate the exchange process.
Non-Returnable Items:
- Certain items such as gift cards and clearance items are non-returnable and non-refundable.
Customer Support:
- For any questions or assistance, please reach out to our customer support team at support@motopulse.com or call us at Phone: +91 8122133031. We are here to help!
At Motopulse, we are committed to providing high-quality car and bike care products and accessories that enhance your automotive experience. Thank you for choosing us for your needs. Happy shopping!